Pam Shields

Pam, played by actress Frances Low, is Helen and Gordon's new neighbour. In series one, Pam is Helen's friend, a minor character Helen can talk to. She is used to reveal Gordon's character: Helen describes Gordon to Pam, including the chaos he caused in previous jobs.

In Series 2, Pam is replaced as Helen's supportive, glad-to-listen friend, by Laura (who shared a more distant relationship with Helen in the first series). Pam did not appear in any further series because she was no longer needed.